Playvox Joins the AWS Spouse Community to Convey Staff Engagement Control Answers to the International Community

Unused partnership brings complete suite of WEM answers to relied on community

SUNNYVALE, Calif., July 16, 2024 /PRNewswire/ — Playvox, the prominent supplier of Workforce Engagement Management (WEM) solutions for digital-first touch and aid facilities, as of late introduced that it has joined the globally known and relied on Amazon Internet Services and products (AWS) Spouse Community (APN). AWS spouse systems are world-renowned for that includes seller answers that deal reliability, safety, and operational excellence in cloud adoption and transformation. Via this partnership, Playvox will integrate its top rate Playvox Workforce Management (WFM) and Quality Management (QM) answers to AWS to bring stepped forward customer support, higher agent enjoy, and optimized processes on the industry degree for organizations. This integration is a part of Playvox’s venture to expand its persevered funding in serverless infrastructure to deal with its increasing shoppers and target audience wishes at scale.

“Playvox continues its quest to support its existing and future clients in delivering excellent customer service and performance through its software solutions,” stated Daniel Pagel, Leading Govt Officer, Playvox. “Collaborating with Amazon and joining its AWS elite partner program enables us to truly deliver on our promise and reach our goal of helping global organizations address their customer service issues and needs. With our complete WEM solution on AWS, we are helping them to optimize performance and reduce costs and friction, while increasing productivity and business outcomes.”

Neo Financial, one of the vital fastest-growing fintechs in North The usa, is based totally in Calgary, Canada. It wanted aid with its knowledge mapping to aid forecasting. For the reason that preliminary implementation of the Playvox/AWS Resolution, it has noticeable a dramatic development, leaping from 25 % to 80-90 % inside the first year.

“Our business continues to grow and become more complex, which includes supporting multiple partners. Playvox has allowed us to centralize our Experience Team into one system, allowing for a more seamless transition between workstreams and partner brands,” stated Cody Dafoe, Director, Efficiency Enablement, Neo Monetary. “Stronger forecasting and distribution data has increased our schedule effectiveness, leading to a 20-30% increase in overall service level, reduced average speed of answer by 2-3 minutes, and increased employee engagement with more structured scheduling.”

Playvox Staff Control may be that can be purchased at the AWS Market. The AWS Market is a curated electronic catalog that makes it simple to search out, take a look at, purchase, and deploy third-party instrument. Additional info can also be discovered here. 

About The AWS Spouse Community (APN)
Amazon Internet Services and products (AWS) Spouse Community (APN) is an international family that leverages AWS applied sciences, systems, experience, and gear to create answers and products and services for patrons. It has greater than 130,000 companions from over 200 nations, with 70 % headquartered out of doors of america as of October 2023. In combination, companions and AWS lend leading edge answers, clear up technical demanding situations, win offer, and ship higher buyer price. Additional info can also be discovered at https://aws.amazon.com/partners

About Playvox
Playvox’s powerfully easy Staff Engagement Control answers become buyer serve. We needless to say outstanding worker engagement produces atypical buyer reports, and we like developing answers that backup our shoppers release the entire doable in each and every worker and each and every interplay. Playvox powers the arena’s fastest-growing manufacturers and proudly serves increasing electronic enjoy pioneers similar to Noom, NuBank, Sew Medication, and Twitter. Our agent-empowering suite of scheduling, efficiency, studying, property comments and gamification lives seamlessly within the trendy aid operations ecosystem with platforms like Salesforce, Amazon Attach, Slack, Kustomer, and Zendesk. Be informed extra:

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SOURCE Playvox