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The primary cloud communications supplier to earn this prestigious popularity in 2016, Intermedia’s persisted fulfillment demonstrates a constant loyalty to turning in remarkable buyer pleasure and industry-leading assistance
SUNNYVALE, Calif., Oct. 31, 2024 /PRNewswire/ — Intermedia Cloud Communications, a world chief in AI-powered cloud communications, collaboration, and buyer engagement answers, lately introduced that it has won its eighth J.D. Energy Certification for offering an Remarkable Assisted Technical Help enjoy for North American shoppers. Intermedia was once the primary cloud communications corporate to reach this popularity in 2016, and this original popularity demonstrates Intermedia’s management in buyer assistance excellence, reinforcing its function as a relied on accomplice for companies of all sizes.
Intermedia effectively finished the rigorous 2024 J.D. Energy North The us Qualified Assisted Generation Help (NA CATS) Analysis Section, excelling throughout key efficiency standards. To qualify for J.D. Energy certification, firms should succeed in a minimum of 80% compliance within the analysis.
Moreover, Intermedia outperformed the North The us CATS Benchmark for Laptop Device as a complete within the 2024 J.D. Energy Qualified North The us CATS Analysis Section.
Intermedia’s prime Internet Promoter Ratings (NPS) as gradual internally – which persistently fee above 80 – additional validate its focal point on turning in remarkable buyer reviews.
Intermedia’s portfolio of answers comprises trade telephone services and products, video conferences, chat/SMS, touch middle, e-mail, record sharing, safety, archiving, and extra, all tightly built-in into one extremely decent and keep platform. This complete field of answers is designed to aid companies of all sizes join, collaborate, and take charge of their consumers extra successfully, regardless of the place they’re.
Superior merchandise are made even higher via stunning carrier and assistance. Incomes but every other certification from J.D. Energy is a testomony to the corporate’s robust processes, world-class coaching systems, and a tradition of continuing growth. The mixing of automation, together with AI and Gen-AI equipment, has performed a crucial function in serving to guard those prime requirements, serving to to assure that Intermedia continues to handover J.D. Energy-certified assistance in spite of expanding calls for. And, to fulfill the rising wishes of its increasing buyer bottom, Intermedia has broadened its world assistance footprint, turning in world-class carrier via a numerous workforce of brokers throughout a couple of areas.
Fear-Separate Enjoy™
Remarkable assistance is one among 5 pillars in Intermedia’s Fear-Separate Enjoy™, along safety, reliability, onboarding and migration, and regulatory compliance. This means allows companies to concentrate on their operations, no longer their IT, which is important in lately’s work-from-anywhere order.
“We are incredibly proud to receive our 8th J.D. Power certification, especially as our product portfolio continues to evolve and grow more sophisticated,” stated Urvashi Sheth, Important Buyer Officer at Intermedia. “This recognition reflects our commitment to delivering exceptional service and meeting the diverse and expanding communication needs of our customers. Our dedicated support representatives, backed by outstanding training and advanced AI tools, embody a customer-first mindset and a passion for helping partners and customers succeed. The introduction of automation, including AI and Gen-AI-based tools, has been pivotal in empowering Intermedia to consistently maintain these high standards.”
“Intermedia has provided consistently outstanding service for many years which is a reflection of their unwavering commitment to their customers,” stated Mark Miller, Apply Chief, Buyer Carrier Advisory, J.D. Energy. “This certification is extremely challenging and as we evaluated their support operations all over the world against dozens of best practices, we could see why their customers scored them so high in our customer satisfaction research. Congratulations to the entire Intermedia team on another job well done.”
For more info about Intermedia’s remarkable cloud communications, collaboration, buyer offer, and productiveness answers and assistance, please talk over with https://www.intermedia.com/.
And for spare knowledge on J.D. Energy and its technical assistance certification procedure, talk over with www.jdpower.com/awards.
About Intermedia Cloud Communications
Intermedia is the cloud communications corporate that is helping over 145,000 companies join higher, from anywhere, via our AI-powered platform that incorporates resonance, video conferencing, chat, SMS, touch middle, trade e-mail and productiveness, record sharing and supplementary, safety, archiving, and extra. We try to do away with the desire for a couple of communications carrier suppliers with a seamlessly built-in portfolio of clever communications and collaboration answers, together with our flagship product, Intermedia Unite®, all delivered via one extremely decent and keep platform. With monthly promise choices, one per thirty days invoice, and one intuitive level of administrative keep an eye on, and having been licensed via J.D. Energy for excellence in technical assistance 8 occasions, Intermedia is dedicated to offering enterprise-grade merchandise to companies of all sizes via a easy, Fear-Separate Enjoy™.
As a partner-first corporate, Intermedia is going to function for over 7,500 channel companions via offering a complete poised of systems, sources, and assistance to aid them develop their earnings and maximize their luck. Methods come with our Buyer Possession Reseller (CORE™) style – which allows companions to resell, bundle, and lead Intermedia’s answers as though they have been their very own, pace profiting from extremely sexy financial phrases and keeping up possession in their buyer relationships – in addition to agent fashions.
For more info about Intermedia, talk over with www.intermedia.com.
Touch:
Mariel Santos
Intermedia
866.509.1345
[email protected]
Intermedia, Intermedia Unite, Fear-Separate Enjoy, and CORE are both logos or registered logos of Intermedia.internet, Inc. in the USA and/or alternative international locations. All alternative logos, carrier marks, business names, and copyrights worn herein are the constituent in their respective homeowners.
J.D. Energy 2024 Qualified Assisted Technical Program. In accordance with a hit final touch of an audit and exceeding a buyer pleasure benchmark for assisted assistance operations. For more info, talk over with www.jdpower.com/awards.
SOURCE Intermedia Cloud Communications
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