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Bell to increase worth of the ServiceNow platform to reinforce tech products and services portfolio for Bell Industry Markets endeavor consumers in addition to turn into its community and IT infrastructure
Now Platform to streamline business-critical farmlands for Bell, together with Community, Buyer, Farmland Provider Operations, and Company Services and products
MONTRÉAL and SANTA CLARA, Calif., July 18, 2024 /PRNewswire/ – Bell Canada, Canada’s communications, tech products and services and virtual media chief, and ServiceNow (NYSE: NOW), the AI platform for operate transformation, lately introduced a multi-year strategic commitment to boost up Bell’s transformation to satisfy the rising buyer call for for tech products and services and virtual media. The renewed loyalty makes Bell one among ServiceNow’s greatest communications consumers with a primary of its sort collaboration in Canada. Bell will increase its worth of the ServiceNow platform, supporting its personal virtual transformation past proceeding to do business in ServiceNow implementation experience to backup the virtual transformation of its Bell Industry Markets consumers.
FX Innovation, a pace-setter in cloud-focussed products and services, an Elite ServiceNow implementation spouse and purchased by means of Bell in 2023, will enforce the Now Platform during Bell’s ecosystem. Bell will worth automation, purpose-built telecommunications answers, and AI-driven insights to serve each technicians and consumers with a extra environment friendly enjoy, bettering customer support. The Now Platform is a key consider Bell’s virtual transformation technique and can streamline a number of farmlands of the operate, together with Community, Buyer and Farmland Provider Operations and Company Services and products, make happen:
- An AI-optimized enjoy leveraging the ability of GenAI-driven insights to automate scheduling, higher meet buyer requests, and let go force pace.
- Enhanced buyer backup with robust automation features to streamline line control, case control, and incident reaction processes.
- Quicker carrier deliveries the use of purpose-built telecommunications answers designed to permit consumers to get their wishes met in an issue of hours or days as opposed to weeks.
“This partnership positions Bell to be a leader within Canada’s tech services landscape, offering Canadian enterprises end-to-end support for their digital transformations as we transform our own network and infrastructure,” mentioned Mirko Bibic, President and CEO, BCE Inc. and Bell Canada. “Our ‘inside-outside’ approach to digital transformation is our catalyst for innovations inside our network and IT infrastructure while fueling the service experience for our customers.”
“ServiceNow is excited to partner with Bell as we set a new standard of excellence for the telecommunications industry,” mentioned Invoice McDermott, ServiceNow Chairman and CEO. “Today, the technology strategy is the business strategy. Together, Bell and ServiceNow are a leading example of what technology is meant to do – deliver the best experiences for customers and employees, along with new avenues for growth.”
The Bell and ServiceNow collaboration builds on an initial engagement introduced in November 2023. Bell used to be a few of the first to initiation ServiceNow Provider Bridge features in North The usa, augmenting Bell Industry Markets’ tough suite of carrier choices. The brandnew collaboration strengthens Bell in its goal to move how Canadians tie with every alternative and the sector, past supporting the corporate’s evolution from a telecommunications corporate to tech products and services chief.
About Bell
Bell is Canada’s communications, tech products and services and virtual media chief, offering complex broadband Web, wi-fi, TV, media and operate verbal exchange products and services. Based in Montréal in 1880, Bell is completely owned by means of BCE Inc. To be informed extra, please discuss with Bell.ca or BCE.ca.
Via Bell for Better, we’re making an investment to assemble a greater lately and a greater day after today by means of supporting the social and financial prosperity of our communities. This comprises the Bell Let’s Communicate initiative, which promotes Canadian psychological fitness with nationwide consciousness and anti-stigma campaigns like Bell Let’s Communicate Time and demanding Bell investment of family help and get admission to, analysis, and place of work management projects during the rustic. To be informed extra, please discuss with Bell.ca/LetsTalk.
About ServiceNow
ServiceNow (NYSE: NOW) is hanging AI to paintings for society. We advance with the time of innovation to aid consumers turn into organizations throughout each and every trade past upholding a faithful, human targeted solution to deploying our services at scale. Our AI platform for operate transformation connects society, processes, information, and units to extend productiveness and maximize operate results. For more info, discuss with: www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow emblem, Now, and alternative ServiceNow marks are logos and/or registered logos of ServiceNow, Inc. in america and/or alternative nations. Alternative corporate names, product names, and emblems is also logos of the respective firms with which they’re related.
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SOURCE Bell Canada
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