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The worldwide chief in virtual trade services and products wins lead honors for transformational virtual CX and operational efficiency
NEW YORK, Aug. 13, 2024 /PRNewswire/ — Teleperformance, an international chief in virtual trade services and products, nowadays introduced it gained a gold award on the eleventh Annual Globee® 2024 Awards for Buyer Excellence within the ‘Fulfillment in Transformational Affect‘ section for riding impactful virtual transformation for a important Center East depot. The award admires Teleperformance for its have an effect on within the banking and fiscal services and products (BFS) sector.
Teleperformance labored with a important Center East depot with belongings valued at over AED 122 billion to spice up the depot’s operational efficiencies and allow fast carrier growth. Teleperformance applied its deep industry expertise to deploy advanced automation to support the depot change into its end-to-end operations, together with seamlessly processing the entirety from opening an account to upkeep requests, and issuing take a look at books and debit playing cards.
Teleperformance additionally used to be identified with the 2024 Frost and Sullivan Absolute best Practices Buyer Price Management Award within the Asia-Pacific Buyer Support Outsourcing trade. The corporate earned the distinction for its significance and impactful achievements in reworking the client revel in within the banking and finance sector by way of combining the ability of generation with empathy.
“In the banking and financial services industry, Teleperformance has clearly demonstrated its capacity and experience by improving the customer experience with the use of robotic process automation, robust data security and artificial intelligence,” famous Michael DeSalles, Predominant Analyst at Frost & Sullivan.
Teleperformance has a long time of industry-focused expertise supporting the banking and financial services sector, together with serving to banks with their virtual transformation. This comprises deep experience supporting banking processes like pass border bills, playing cards, retail finance, account services and products and finance and possibility mitigation.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), is an international chief in virtual trade services and products which constantly seeks to mix the most productive of complicated generation with human empathy in order enhanced buyer help this is more effective, sooner, and more secure for the arena’s greatest manufacturers and their consumers. The Staff’s complete, AI-powered carrier portfolio levels from entrance occupation buyer help to back-office purposes, together with operations consulting and high-value virtual transformation services and products. It additionally deals a dimension of specialised services and products corresponding to collections, decoding and localization, visa and consular services and products, and recruitment procedure outsourcing services and products. The groups of multilingual, impressed, and passionate professionals and advisors, unfold in akin to 100 nations, in addition to the Staff’s native presence permits it to be a drive of excellent in supporting communities, shoppers, and the state. In 2023, Teleperformance reported consolidated earnings of €8,345 million (US$9 billion) and internet benefit of €602 million.
Teleperformance stocks are traded at the Euronext Paris marketplace, Compartment A, and are eligible for the deferred agreement carrier. They’re integrated in refer to indices: CAC 40, STOXX 600, S&P Europe 350, MSCI International Same old and Euronext Tech Leaders. Within the department of company social accountability, Teleperformance stocks are integrated within the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P International 1200 ESG index since 2017.
For more info: www.teleperformance.com.
SOURCE Teleperformance
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