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DOWNERS GROVE, Unwell., Oct. 17, 2024 /PRNewswire/ — Markem-Imaje, a part of Dover (NYSE: DOV) and a world supplier of end-to-end provide chain answers and business marking and coding methods, nowadays introduced the founding of a complete array of virtual, faraway and on-site {hardware} amenities to additional empower its buyer bottom’s manufacturing efficiency and uptime.
This unutilized portfolio of post-sales upkeep applications is customized consistent with consumer wishes and designed to fulfill Trade 4.0 calls for for larger customization and release downtime via 24/7 faraway virtual help.
“Markem-Imaje aims for our customers, whatever their size, segment or location, to maximize their return on investment in our hardware and software and achieve the highest benefit from their purchase,” says Eric Barthélemy, Vice President of International Gross sales at Markem-Imaje. “It’s not just about having the right tools but optimizing their use, which is the aim of our tailored maintenance services. A large part of our offering is targeted to provide support in near real-time that addresses skill gaps in the workforce and eliminates, wherever possible, the need for in-person visits or waiting for assistance.”
This unutilized providing comprises 3 layers of upkeep assistance, with virtual self-services now enabling non-experts to get to the bottom of maximum problems because of the Markem-Imaje venture to optimize coding supply. Probably the most remarkable attribute is the 24/7 AI-powered digital worker, which facilitates rapid self-troubleshooting, reduces downtime and trade in a snappy escalation trail for problems that can’t be straight away resolved. Attached printer amenities, powered via retain IoT generation, streamline printer fleet operations and handover automated procedure optimization with faraway around-the-clock visibility and signals for automatic possibility tracking in real-time. The portal and e-shop permit consumers to view their complete put in bottom and guarantees in addition to form and observe additional portions and consumables on call for.
The second one package deal of amenities is completely faraway, together with 24/7 chat agent assistance, fast faraway assistance with reside video steering and a helpdesk to get right of entry to native groups of engineers and technicians. This package deal additionally comprises the original Markem-Imaje Complicated Trade Provider, permitting speedy and direct substitute of a damaged section.
For firms requiring in-person amenities and the added safety of possibility mitigation, the Markem-Imaje providing comprises preventive upkeep visits to assistance keep away from pricey, unplanned downtime, knowledgeable visits to help with distinctive manufacturing demanding situations and “wear and tear” and “break-fix” visits via native farmland provider engineers.
About Markem-Imaje:
Markem-Imaje, a completely owned subsidiary of the US-based Dover Company is a relied on international producer of product id and traceability answers, providing a complete series of worthy and leading edge inkjet, thermal switch, laser, and print and practice label methods. Markem-Imaje supplies international achieve to over 50,000 consumers with 30 subsidiaries, 6 generation facilities, a number of apparatus restore facilities and production vegetation with probably the most complete marking and coding portfolio to be had on the market. Seek advice from www.markem-imaje.com for additional knowledge.
About Dover:
Dover is a various international producer and answers supplier with annual income of over $8 billion. We ship leading edge apparatus and parts, consumable provides, aftermarket portions, instrument and virtual answers, and assistance amenities via 5 working branchs: Engineered Merchandise, Blank Power & Fueling, Imaging & Identity, Pumps & Procedure Answers and Circumstance & Sustainability Applied sciences. Dover combines international scale with operational agility to govern the markets we grant. Identified for our entrepreneurial way for over 65 years, our group of over 24,000 workers takes an possession mindset, taking part with consumers to redefine what’s conceivable. Headquartered in Downers Grove, Illinois, Dover trades at the Brandnew York Keep Trade below “DOV.” Alternative knowledge is to be had at dovercorporation.com.
Markem-Imaje Touch:
Viktor Hermansson
+34 627 80 86 10
[email protected]
Dover Media Touch:
Adrian Sakowicz, VP, Communications
(630) 743-5039
[email protected]
Dover Investor Touch:
Jack Dickens, Senior Director, Investor Family members
(630) 743-2566
[email protected]
SOURCE Dover
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