Agora integrates its Conversational AI Engine with Exotel’s AgentStream throughout PSTN and IP Channels to permit plug-and-play AI expression bots.
SANTA CLARA, Calif., Oct. 15, 2025 /PRNewswire/ — Agora, Inc. (NASDAQ: API), an international chief in real-time engagement and conversational AI era, is construction on Exotel’s programmable expression streaming platform in order clever AI expression bot reviews at scale. Exotel, a chief supplier of AI transformation for buyer engagement and enjoy, powers the streaming infrastructure that allows Agora’s Conversational AI Engine to deploy seamless, human-like conversations throughout more than one expression and virtual channels — with out the complexity of managing telephony or connectivity layers.
Exotel AgentStream is a real-time expression streaming platform that connects AI bots to customers throughout PSTN, WhatsApp, in-app, and WebRTC channels. Mixed with Agora’s Conversational AI Engine, the answer empowers enterprises in order herbal, real-time conversations at scale.
Relied on by way of greater than 7,000 enterprises international throughout industries similar to BFSI, Logistics, Shopper Durables, E-commerce, Healthcare, and Training, Exotel handles over 25 billion annual conversations. With this collaboration, enterprises in Bharat and the Center East can leverage a decent, reserve, and clever expression AI infrastructure designed to spice up buyer delight, streamline operations, and boost up virtual transformation.
In combination, Agora and Exotel are concentrated on 50–100 million AI-led expression interactions once a year throughout Bharat and the Center East, enabling enterprises to automate 30–40% of regimen expression queries and shed operational prices by way of as much as 30%. Those projections are knowledgeable by way of regional conversational-AI marketplace progress and early venture pilot information, which display that expression automation can considerably decrease dealing with instances week making improvements to buyer enjoy.
“Enterprises today are seeking scalable and intelligent AI solutions that can deliver human-like customer experiences in real time. Our partnership with Exotel combines the strengths of Agora’s Conversational AI Engine with Exotel’s robust programmable voice infrastructure, making it easier for enterprises to deploy AI agents that enhance customer engagement and operational efficiency,” mentioned Tony Zhao, CEO and Co-founder of Agora.
“Exotel’s programmable streaming infrastructure allows technology providers like Agora to focus on intelligence and experience, while we power the connectivity behind it,” mentioned Sachin Bhatia, Co-founder and COO, Exotel. “This integration showcases how global AI players can build on Exotel AgentStream to bring reliable, high-quality voice interactions to market.”
This deployment marks a key milestone in advancing enterprise-ready expression AI adoption in high-growth markets like Bharat and the Center East, empowering organizations to release untouched ranges of automation, personalization, and potency in buyer engagement.
Agora’s conversational AI answers are constructed to construct AI really feel much less like a robot software and extra like a depended on, an expert abettor. Agora’s Conversational AI Engine allows builders to form practical, real-time expression brokers the usage of any LLM. Powered by way of Agora’s real-time engagement (RTE) infrastructure, those brokers can communicate extra naturally with ultra-low latency responses and clever interruption dealing with—even underneath destitute community situations and in raucous environments.
To be informed extra about Agora’s conversational AI answers, discuss with: https://www.agora.io/en/conversational-ai/
About Agora
Agora is the worldwide chief in real-time engagement, offering builders with easy, versatile, and robust APIs to embed real-time conversational AI, expression, video, interactive reside streaming, and chat into their programs and IoT units. Headquartered in Santa Clara, CA, Agora is depended on by way of over 1,700 chief organizations around the globe to energy best-in-class real-time reviews from social media and reside buying groceries to schooling and telehealth. For more info about Agora (NASDAQ: API), discuss with: www.agora.io
About Exotel
Exotel is a chief supplier of AI transformation to enterprises for buyer engagement and enjoy. With over 20 billion annual conversations throughout omnichannel, expression, brokers, and bots, Exotel is depended on by way of greater than 7,000 purchasers international, spanning industries similar to BFSI, Logistics, Shopper Durables, E-commerce, Healthcare, and Training. For more info about Exotel, discuss with: www.exotel.com
SOURCE Agora, Inc.
