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Genpact demonstrates excellence in enabling agentic undertaking transformation inside of Salesforce ecosystem
NEW YORK, Nov. 13, 2025 /PRNewswire/ — Genpact (NYSE: G), an agentic and complex era answers corporate, nowadays introduced that it’s been identified as a Salesforce Spouse Innovation Award winner within the Shopper Items section for its transformational paintings with Benefit Answers (NASDAQ: ADV).
“Our work with Advantage Solutions shows how Genpact delivers AI-powered solutions that solve real-world problems at scale,” stated Tarun Chopra, World Trade Chief, Shopper Items, Genpact. “We are thrilled to be recognized by Salesforce for our innovation in order management and our ability to address complex challenges in a way that positions clients for future growth and efficiency.”
Benefit Answers, the well-known omnichannel retail answers company for shopper items producers and outlets in North The united states, had a posh industry type and a closely custom designed legacy sequence control machine (OMS) that resulted in inefficiencies. To raised provide its 4,000 shopper packaged items (CPG) purchasers, Benefit Answers used to be searching for a holistic platform to orchestrate the lifecycle of a buyer sequence, supporting over 8 million back-office transactions, together with promises, orders, invoices, money packages, and deductions.
Following more than one innovation workshops with Benefit Answers, Genpact’s area mavens evolved a multi-platform resolution powered through Salesforce:
- Sequence Control Device (OMS): An industry-first Salesforce-based OMS resolution designed to automate the sequence orchestration procedure and serve OMS as a carrier for mini and medium companies.
- Agentforce Carrier: A machine of engagement for orchestrating actions, monitoring go, and tracking results.
- MuleSoft: A unmarried translation layer throughout all digital knowledge interchange (EDI) companions to let go consumer and buyer onboarding future.
Through automating its sequence control procedure, Benefit Answers progressed provide chain potency and visibility, well-known to extra knowledgeable decision-making and sooner onboarding for purchasers and consumers, improving carrier supply total.
“Our new order management platform harnesses the power of data and AI to optimize and simplify complex supply chains,” stated Brandon Thornell, Government Vice President, Branded Products and services, Benefit Answers. “By combining Genpact’s industry knowledge and process intelligence with the powerful capabilities of Agentforce Commerce, we’re driving insights that help us improve our order management process, from forecasting to delivery tracking, and every critical step in-between.”
“Salesforce partners are helping customers build their digital labor with Agentforce and realize the full value of their agent implementations,” stated Jim Steele, President, World Strategic Consumers and Companions, Salesforce. “The Salesforce 2025 Partner Innovation Awards recognize partners like Genpact that are driving agentic enterprise transformations for customers by delivering industry-specific Agentforce implementations and innovative agentic solutions.”
Through leveraging the total energy of the Salesforce ecosystem to unravel advanced industry demanding situations, innovate with brandnew applied sciences, and power buyer transformation, Genpact is a main instance of a spouse handing over inventive answers to support consumers navigate their largest hurdles.
For more info about Genpact’s partnership with Salesforce, please seek advice from http://www.genpact.com/partners/salesforce.
About Genpact
Genpact (NYSE: G) is an agentic and complex era answers corporate. We leverage procedure judgement and synthetic judgement to bring measurable results. With a powerful spouse ecosystem and a long time of consumer consider, we serve leading edge answers that turn into how companies run. Powered through a group with an lively studying mindset and consumer centricity at its core, we ship lasting worth for the sector’s well-known enterprises.
Get to grasp us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
MEDIA CONTACT:
Geraldine Lim
Genpact Media Family members
+1-951-318-3494
[email protected]
SOURCE Genpact
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