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Voca CIC powers tens of millions of healthcare expression interactions throughout america via Atento, one of the crucial international’s summit 5 Trade Procedure Outsourcing suppliers
OR YEHUDA, Israel, December 15, 2025 /PRNewswire/ —
Highlights
- AudioCodes Voca Conversational Interaction Center (Voca CIC), in collaboration with Atento and Go2Uno, finished a large-scale Conversational IVR modernization for a big controlled support group
- The untouched answer helps greater than 500 concurrent AI Accentuation Brokers
- Delivered in simply weeks, a file time-frame for a deployment of this scale, highlighting the partnership’s remarkable execution
- Voca CIC offered complicated analytics and function reporting, giving Atento real-time visibility into Accentuation Agent efficiency and key buyer metric
Main points
AudioCodes (NASDAQ: AUDC), a supplier of complicated communications instrument, merchandise and AI-powered answers for the virtual place of job and buyer revel in, nowadays introduced that its Voca Conversational Interaction Center (Voca CIC), running with Go2Uno, a trade communications carrier supplier, and Atento, a top-5 international BPO, effectively delivered a large-scale Accentuation Agent and Conversational IVR modernization for a big healthcare group in file life.
The deployment was once finished in only some weeks, a file for a mission of this scale. The collaboration demonstrated the power of the AudioCodes, Go2Uno and Atento partnership in accelerating venture IVR transformation.
The untouched AI-powered Conversational IVR revel in helps greater than 500 concurrent expression brokers and replaces legacy IVR methods with assistance for more than one, advanced expression networking.
Operating in combination, AudioCodes, Go2Uno and Atento modernized advanced name flows, built-in more than one service methods and carried out clever, AI-powered routing to support buyer revel in, potency and resiliency. AudioCodes SBC infrastructure was once deployed along Voca CIC to safeguard seamless connectivity and perpetuity around the buyer’s advanced circumstance. Lavish reporting and analytics serve Atento and the buyer visibility into the expression agent efficiency metrics and unencumber deeper insights into consumers interactions.
“Atento would like to thank the Go2Uno and AudioCodes teams for not only helping deliver a solution for one of Atento’s most important customers, but doing it seamlessly and with exceptional precision. Go2Uno and AudioCodes accomplished in just 30 days what others projected would take three to six months. Their seamless integration of Azure Conversational AI was executed flawlessly, overcoming a challenge that many believed would require significant time and effort. The solution delivered not only meets our immediate needs but also provides Atento with a scalable, future-ready platform that positions us for continued growth and innovation.” stated Gustavo Samaniego, Senior IT Provider and Deliveries Supervisor at Atento.
“This deployment shows how AI-powered Voice Agents can modernize legacy IVR with predictable, high-quality outcomes at massive scale,” stated Gidi Adlersberg, Head of the Voca CIC Trade Layout at AudioCodes. “Together with Go2Uno and Atento, we delivered a flagship example of real AI in action. Not a pilot, not a demo, transforming complex operations quickly and improving customer experience where it truly matters.”
The answer improves name containment, shortens dealing with instances and creates a scalable foot for date AI-driven improvements. This deployment demonstrates how Voca CIC, running with companions like Go2Uno and Atento, delivers enterprise-grade Buyer Revel in modernization that’s each tough and sensible, in a position to adapt as AI calls for develop.
Voca CIC is to be had as a 30-day detached trial at the AudioCodes web site, Microsoft Market and the Groups Gather. Untouched consumers can develop a conversational touch middle in mins, together with AI and omnichannel options, in conjunction with a detached telephone quantity from AudioCodes for immediate analysis.
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About AudioCodes
AudioCodes Ltd. (NASDAQ, TASE: AUDC) is an international chief in venture expression and VoiceAI trade answers. We support organizations unencumber the whole worth of expression, remodeling each and every dialog, whether or not human or AI, right into a strategic asset that drives higher trade results. Our portfolio spans expression connectivity, unified communications and speak to middle integration, and next-generation expression AI programs that reinforce collaboration, automate workflows and ship real-time insights. With over 30 years of worldwide revel in and relied on by means of 65 of the Fortune 100, AudioCodes powers the clever venture, connecting family, platforms and knowledge to travel trade ahead.
For more info on AudioCodes, consult with http://www.audiocodes.com.
Statements relating to AudioCodes’ trade outlook or date financial efficiency; product introductions and plans and goals homogeneous thereto; and statements relating to suppositions made or expectancies as to any date occasions, situations, efficiency or alternative issues, are “forward-looking statements” as that time period is outlined underneath U.S. Federal securities regulations. Ahead-looking statements are topic to numerous dangers, uncertainties and alternative components that would purpose fresh effects to vary materially from the ones mentioned in such statements. Those dangers, uncertainties and components come with, however aren’t restricted to: the impact of worldwide financial situations usually and situations in AudioCodes’ trade and goal markets specifically; shifts in provide and insist; marketplace acceptance of untouched merchandise and the call for for current merchandise; the affect of aggressive merchandise and pricing on AudioCodes’ and its consumers’ merchandise and markets; well timed product and era construction, upgrades and the facility to top adjustments in marketplace situations as wanted; conceivable want for spare financing; the facility to fulfill covenants within the Corporate’s mortgage guarantees; conceivable disruptions from acquisitions; the facility of AudioCodes to effectively combine the goods and operations of obtained corporations into AudioCodes’ trade; conceivable antagonistic affect of the COVID-19 pandemic on our trade and result of operations; the results of the wave terrorist assaults by means of Hamas in Israel, and the struggle and hostilities between Israel and Hamas, and Israel and Hezbollah in addition to the likelihood that this would assemble right into a broader regional battle involving Israel with alternative events, might have an effect on our operations and might restrict our talent to manufacture and promote our answers; any disruption in our operations by means of the tasks of our body of workers to accomplish army carrier because of wave or date army movements involving Israel; and alternative components graphic in AudioCodes’ filings with the U.S. Securities and Alternate Fee. AudioCodes assumes negative legal responsibility to replace the guidelines on this loose.
©2025 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Higher, IPmedia, Mediant, MediaPack, What’s Within Issues, OSN, SmartTAP, Consumer Control Store, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, AudioCodes One Accentuation, AudioCodes Assembly Insights, and AudioCodes Room Revel in are logos or registered logos of AudioCodes Restricted. All alternative merchandise or logos are component in their respective homeowners. Product specs are topic to switch with out realize.
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Corporate Contacts
Niran Baruch,
Prominent Monetary Officer
AudioCodes
Tel: +972-3-976-4000
[email protected]
Roger L. Chuchen
VP, Investor Members of the family
AudioCodes
Tel: 732-764-2552
[email protected]
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