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A unmarried authenticated dialog from pre-arrival to checkout—throughout SMS, WhatsApp, and the INTELITY app
LOS ANGELES, Dec. 16, 2025 /PRNewswire/ — INTELITY nowadays introduced the initiation of brandnew SMS and WhatsApp messaging functions inside its visitor engagement platform, introducing hospitality’s first authenticated, unified messaging layer that ties each dialog again to a visitor id and reservation. The shed expands how resort groups keep up a correspondence pace fixing one among hospitality’s largest demanding situations: fragmented, nameless, multi-channel conversation.
The improved messaging suite offers motels a unmarried, unified machine for all visitor conversation—permitting group of workers to achieve vacationers immediately at the channels they already importance and consider. By way of including SMS and WhatsApp to its present in-app chat, INTELITY now helps the whole spectrum of visitor personal tastes, whether or not home or global.
In contrast to conventional SMS/WhatsApp add-ons, INTELITY’s manner is going past modest channel help. All conversation throughout SMS, WhatsApp, and in-app chat, are unified into authenticated, reservation-tied anecdotes inside their GEMS® core platform. This guarantees resort group of workers by no means have interaction with nameless numbers, gets rid of messaging noise, and promises each interplay contributes to a whole visitor profile. It additionally unlocks AI readiness, permitting Nexus AI Concierge to automate high-volume requests throughout more than one channels in some way fragmented level answers merely can’t fit.
Key options of the improved messaging machine come with:
- Unified Multi-Channel Conversation: Seamlessly have interaction visitors thru SMS and WhatsApp. Best for international vacationers and areas the place WhatsApp is the dominant conversation platform.
- Body of workers Initiated Outreach: Resort group of workers can proactively start up conversations with visitors by the use of each SMS and WhatsApp for pre-arrival communications, in-stay check-ins, or speedy carrier supply.
- Retain Visitor Initiated Messaging: Visitors can message the resort without delay thru SMS or WhatsApp. Messages are most effective surfaced to group of workers if the telephone quantity suits an energetic reservation, making sure authentication, lowering unsolicited mail, and protective resort operations.
- In-App Chat Availability: INTELITY’s two-way in-app conversation remainder totally supported for digital-first visitors the use of cell apps or in-room capsules.
Date SMS remainder the most popular and number one channel for lots of home vacationers, the addition of WhatsApp serves as a the most important secondary measure for resort homes with a grand quantity of global visitors or in areas the place WhatsApp is the dominant messaging platform. The machine guarantees perpetuity throughout channels as soon as a dialog wool is established—holding conversation seamless and constant all through the visitor advance and throughout channels.
“We’re not just adding another messaging tool into our stack. We’re introducing the industry’s only messaging system unified with identity, operations, content, and AI that creates a fully authenticated guest journey across every touchpoint,” mentioned Steve Proctor, CEO of Intelity. “These enhancements meet today’s guest’s expectation for instant, convenient communication, while giving hotels the enterprise-level control, security, and intelligence they’ve never had. It’s a foundational step toward the frictionless, intelligent hospitality ecosystem our industry has been demanding and that INTELITY is uniquely positioned to lead and deliver.”
For more info or to request a demo, consult with www.intelity.com.
About Intelity
Intelity is the number one unified visitor enjoy and group of workers control platform for motels, casinos, and comfort apartments international. With its award-winning cell apps, in-room capsules, and GEMS® visitor engagement platform, Intelity supplies a unbroken bridge between visitors and group of workers. Now powered through Nexus AI, Intelity is future-proofing the trade with clever, unified answers that support delight, streamline operations, and building up earnings.
SOURCE INTELITY
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